I CARE Standards of Behavior

Blessing Health System employees have endorsed the following I Care Standards of Behavior as our commitment to you of what you can expect from us during your use of our services or during your visit.

We hope you have a great experience at Blessing Health System.

I - Initiative:

• I will continue to learn and seek knowledge to enhance my skills and ability to serve.
• I will continually evaluate the way we work and make suggestions for improvement whenever possible.
• I will be willing to embrace and act on change when performing my day-to-day work.

C - Communication:

• I will introduce myself to customers and explain my role in the organization.
• I will find answers to questions posed to me.
• I will work directly with co-workers to resolve issues and find solutions.
• I recognize I am the positive voice of the Blessing Health System in the community.

A - Accountability:

• I will put the needs and desires of the customer first and approach every situation with an "I can" attitude.
• I will work to ensure a clean and safe environment for everyone.
• I will answer the phone in a professional manner by identifying who I am and my location.
• I will follow through in a timely manner on commitments and requests, or seek assistance.
• I will be responsible for the privacy of others, by keeping care and information confidential. 

R - Respect:

• I will embrace the diversity of background, gender, ideas and other differences people bring to my team and daily work efforts.   
• I will not discuss internal issues in front of patients, their families, or the public.
• I will be considerate by regulating the volume and content of my conversations and will not engage in or listen to negativity or gossip. 
• I will make eye contact, smile, and greet everyone I meet, offering help to those who appear to need assistance.
• I will give customers priority in hallways, elevators, and parking areas.     
• I will be respectful of the feelings, privacy, property, dignity, and rights of all customers.

E - Exceed Expectations:

• I will anticipate needs and look for ways to exceed customer expectations.
• I will give 100% of my attention when interacting to customers.
• I will provide extra comfort and reassurance to my customers.